Delete your account
Aussie Collectibles · Last updated 15 September 2026
This page explains how to delete your Aussie Collectibles account (Android app package au.com.aussiecollectibles.app) and the personal information held against it.
1. How to request deletion
Email support@aussiecollectibles.com.au from the email address on the account, with the subject Account deletion request. That is all we need — no form, no account required, no charge.
We confirm the request within 2 business days and complete the deletion within 30 days. If we cannot match the email address to an account we will say so rather than act on it.
If you have an order in progress — an item paid for but not yet delivered — we will complete or refund it before closing the account, so that neither you nor the other party is left out of pocket.
2. What is deleted
| Data | What happens |
|---|---|
| Name, email address, phone number, password | Deleted |
| Profile details, photo, delivery addresses | Deleted |
| Your listings, drafts, wishlists, saved searches | Deleted |
| Messages you sent to other users | Deleted or de-identified |
| Device and push-notification tokens | Deleted |
| Your Stripe customer or seller record | Closed and unlinked |
3. What we have to keep, and for how long
Australian tax and record-keeping law requires us to retain transaction records — the date, amount and parties of each completed sale, plus the associated payment records held by Stripe — for seven years from your last transaction. These are kept for that purpose only, are not used to contact you, and are not linked to a usable account.
Where we are required to keep a record of a dispute, chargeback or law-enforcement request, we keep only what that obligation requires.
4. Questions
Email support@aussiecollectibles.com.au. Our full privacy policy sets out your other rights, including access and correction, and how to complain to the Office of the Australian Information Commissioner.